Shipping Policy
Overview
This Shipping Policy explains how Road Hero Australia ("Road Hero", "we", "us", "our") processes and delivers orders placed through www.roadhero.com.au.
By placing an order with us, you agree to the terms of this policy. Please read it together with our Terms & Conditions and Refund Policy.
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Delivery locations
We deliver to all states and territories within Australia. We do not currently deliver to any other country.
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Order processing
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Orders are processed Monday to Friday, excluding Australian public holidays. Orders placed after 1pm AEST/AEDT on a business day, or on a weekend or public holiday, will be processed on the next business day.
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Once your order has been dispatched, you will receive a confirmation email with tracking details.
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Delivery timeframes
Delivery timeframes depend on your location. Metropolitan areas generally receive orders sooner than regional and remote areas.
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Delivery timeframes are estimates only and are not guaranteed. Road Hero is not responsible for delays caused by carriers, weather, natural events, customs processing or other circumstances beyond our control.
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Spare wheel kits​
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Because of their size, spare wheel kits are shipped in two separate packs. The two packs may be delivered at different times, generally within 24 to 48 hours of each other.
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If you have received only one pack and the second has not arrived within 48 hours, please contact us and we will follow up with the carrier.
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Shipping charges
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Shipping charges are calculated at checkout and are based on your delivery location.
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Delivery address​
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You are responsible for making sure your delivery address is correct and complete when placing your order. If you need to change your delivery address, contact us as soon as possible. We cannot guarantee changes once an order has been dispatched.
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Road Hero is not responsible for orders that are delayed, lost or misdelivered because of an incorrect or incomplete address. Any additional costs to redirect or resend an order will be charged to the customer.
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Signature and failed delivery​
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Due to the value of our products, some deliveries may require a signature on receipt. If no one is available to receive the delivery, the carrier will leave a notice with instructions for collection or redelivery.​
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Orders that are not collected and are returned to us may be subject to a redelivery charge.
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Damaged, missing or lost items​
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Please inspect your order as soon as it arrives. If any item is damaged or missing, you must notify us within 2 days of delivery. Please include your order number and photos of the packaging and items.
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If an order is confirmed lost in transit, we will work with the carrier and with you to find a solution.
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Australia Consumer Law​
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Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law or any other law that cannot be excluded.
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Changes to this policy​
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Road Hero may update this policy at any time. The version published on our website at the time of your order will apply.
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Contact us​
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For any questions about shipping or your order, please contact us.
Phone: 02 7240 0086
Email: info@roadhero.com.au